Shipping & Orders
What countries do you ship to?
Belpro ships everywhere in the United States, including Alaska, Hawaii, and Puerto Rico.
However, we do not ship internationally and PO boxes.
When will I receive my order?
We offer two shipping options to get you what you need, when you need it.
Expected delivery times are listed below:
Free Standard Shipping: 3-5 business days
How can I change my shipping address?
If you order is shipped to an incorrect address, please email us at email@example.com
Can I change or cancel my order?
Yes, you can change or cancel your order before we ship it. Contact us immediately at firstname.lastname@example.org, and hopefully, we can catch it in time.
Where do I check the status of my order?
Once your order is shipped, you will receive an email notification. In general, it might take 1-2 business days for our carrier to update the tracking info. If you still have questions, please contact email@example.com
Returns & Exchanges
What is Huntboo’s return policy?
We only accept unused or unworn items for returns within 30 days of purchase.
However, if your order is still under the 1 year warranty period, feel free to contact us at firstname.lastname@example.org
What about exchanging my Huntboo product?
Any unused or unworn items can be exchanged within 30 days of purchase.
What is covered by Huntboo's warranty?
We’ve worked hard to create pet products that are durable and lasting. We offer a 1-year warranty on all our products because we believe in the quality of our products.
Wear and tear of pet products may happen. If your items are damaged (regular wear and tear) within a year of purchase, we’ll replace them free of charge or provide a refund on a case-by-case basis. Just contact us at email@example.com to see how we can help.
What should I do if my dog gets excited and chews the item we ordered?
If you happen to have a fur-baby that gets excited and chews our product, you are still free to contact us at firstname.lastname@example.org to see what we can do for you.
Does your warranty cover orders from other sales channels such as Amazon?
Yes, our warranty does. Just email us at email@example.com along with the sales channel name and order number, and we will take good care of you.
How do I clean my Huntboo product?
Our products are made to be easily cleaned, are machine washable (mesh laundry bag recommended) on a gentle cycle, and can be air-dried or dried in a tumble dryer.
Where are your products made from?
We currently manufacture our products in China, taking great care to choose partners who share our values.
That means prioritizing quality, worker safety, fair wages and benefits, and minimizing environmental impact.